In stock items are available for immediate shipment and will generally arrive within 10-15 days after your confirmed order.At times when a particular watch not available in stock,in such circumstances there could be some delay (7-10 days) but under any circumstances we assure you that your watch reaches you at the earliest possible.

We generally send watches by Worldwide or Speedpost (EMS) and the tracking number of the shipment is emailed to you or you can log on to our website and find the status of your shipment.

We will gladly refund any defective product and exchange any unwanted products, within 30 days of arrival. There is a 30-DAY WARRANTY on the watches, for manufacturers defects ONLY. It does not cover damage due to wear and tear and water damage.

Things to remember : - ALL links that came with the watch must be shipped back with the watches. If any links are missing, your watch will not be refunded/exchanged. - Include a note saying what is wrong with the watch, what you are looking for, and your name/address along with your email, order number and approximate purchase date. - For refunds, there is a $10 re-stocking fee to cover shipping and handling. - For refunds, the watch must be in the EXACT same condition you received it in. - All returns must be insured - we are not responsible for watches damaged/lost in mail when you ship them back to us. - Lost packages require a mandatory 30 day waiting period before refund. This allows us to track and place a claim on package. - Please be advised that you are responsible for all expenses (i.e. shipping charges) on returns, exchanges and order cancellations. If you are exchanging a watch, we will pay for the shipping charge back to you. - Please allow up to 1-2 weeks for replacement to arrive. - If exchange is more than original purchase please enclose a money order or check for the price difference; if the exchange is less please instruct us how you want the refund (credit card or check) - If there are any other problems, we will make SURE that everything will be negotiated to both parties satisfation.

For any other information ,please mail us at: info@greatwatches.net